This access statement does not contain opinions as to our suitability for those with access needs but aims to accurately describe the facilities and services that we offer all our customers and visitors.
Glusburn Community and Arts Centre is committed to providing a venue that is accessible to the widest possible audience. Maintaining and improving the venue is an on-going process and we are continually striving to provide an all-round inclusive experience for our customers. We are continually planning and reviewing our access information and provision to ensure interaction, experience and usability are suitable for people with accessibility requirements. Customer feedback is critical to our accessibility planning and we welcome comments and thoughts from all our customers and guests. Please share your views and thoughts with us on how we can improve your experience as this will enable us to ensure we are focusing on our customers' needs at all times.
Glusburn Community and Arts Centre is situated on Colne Road in Glusburn in the county of North Yorkshire. The venue has multiple spaces ranging in capacity from 12 to 230 across 3 floors. Operating hours vary depending on operational requirements.
We can provide general information regarding local accommodation and restaurants if required. Further details regarding our venue and our operation can be found on this website.
Wheelchair users and guests with restricted mobility
We are committed to providing wheelchair access to all our events. There is level access at the main entrance and a lift serving all floors. Accessible toilets are available on the ground and first floor. Detailed information about each space within our venue is provided below.
Sight impaired guests
We welcome trained assistance dogs and will provide a water bowl upon request.
Ticketed audience events
We offer a companion seat free of charge to customers with access requirements at all Glusburn Community and Arts Centre events. CEA Cards, Access Cards and any other proof of disability are accepted as evidence. Access and companion seats can be selected anywhere in the auditorium. Wheelchair accessible spaces are allocated at all performances. These can be booked online, but we advise calling or emailing our Box Office team to assist you in booking the most suitable space for your requirements.
Getting in and moving around the building
The building has multiple entrances depending on which space is being used. Clear directional signage is in place, both externally and throughout the interior.
Our spaces are on three levels - ground, upper ground and first floor. Our large, 13-person modern lift serves all levels and is accessed from the ground floor lobby. It can accommodate two standard size wheelchairs and two chaperones.
The Auditorium is on the first floor, accessed via the front entrance using the wide main staircase or via the lift. The stairs are shallow, with handrails on both sides. There is a Disabled Refuge Call System fitted in the emergency refuge area adjacent to the Auditorium fire escape. Seating is removable, allowing for multiple different layouts.
The Balcony is part of the Auditorium. This is open during seated audience shows and events. It has fixed seating and is only accessed via a steep and narrow staircase with a handrail.
The Studio is on the ground floor, with level access via the ground floor front entrance lobby. It also has a ramped emergency exit leading to the car park.
The Baths Hall is on the upper ground floor, with stepped access from the front entrance or via the lift from the main lobby.
The Old Chapel is on the first floor to the rear of the building and has its own access from Institute Street. (Institute Street is an unmade road on the opposite side of the building to the car park.) The wide staircase has handrails on both sides. The Chapel can also be accessed by using the lift from the main lobby.
The Meeting Room is on the first floor, accessed via the front entrance using the main stairs. There are a further three steps into the room.
The Box Office is located on the ground floor from the main lobby with level access.
Ground floor foyer - 1 x male, 1 x female, 1 x accessible with baby change facilities
Upper ground floor Baths Hall - 1 x gender neutral
Upper ground floor lift foyer - 1 x accessible
First floor adjacent to the Main Hall - male (1 x cubicle, 2 x urinals), female (2 x cubicles), 1 x accessible
All taps have colour indicators for hot and cold and are accessible from a seated position, as are the soap and paper towel dispensers
Flooring throughout all toilets is an even non-slip vinyl flooring
All communal areas and rooms are evenly and well lit. Most corridors and toilets have automatic sensor lighting.
Seating is provided in all rooms. Most chairs do not have armrests; all chairs have backs. Tables can be provided for most events and activities except for theatre layout audience seating.
Prams and buggies
Prams and buggies can be left in the ground floor foyer.
We are a Licensed Premises. The bar, serving alcoholic and non-alcoholic drinks, is open during audience events.
Free guest WiFi is available throughout the venue
There is a bus stop conveniently located on the main road outside our venue, served by the M4 Mainline Keighley - Burnley, operated by Burnley Bus. Buses run hourly throughout the day and evening Monday-Saturday. A reduced service operates on Sundays. M4 Timetable 0345 60 40 110
Directions to the venue
Our address is:
Glusburn Community & Arts Centre
If using a sat-nav, please use postcode BD20 8QB. Our car park is accessed off Croft Head Terrace.
Plan your route by car: www.theaa.com/route-planner
Glusburn Community and Arts Centre has ample parking available on site with two accessible spaces located close to the building. The car park is accessed from Croft Head Terrace. Please note that Croft Head Terrace and Institute Street are residential streets and should not be used for parking on any occasion.