Venue Operations Assistant, with responsibility for Volunteer Coordination and Development
Closing date: Sunday 2nd July 2023, interviews will be held week commencing Monday 17th July 2023

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We are seeking a customer-focused people-person who thinks creatively, has great admin skills and a can-do attitude to take on the role of Venue Operations Assistant. This is a brand new role which the right candidate will be able to grow and develop. Working closely with the Centre Manager, they will lead on recruiting and nurturing volunteers, support the day-to-day running of the centre, and assist in the ongoing development of our charitable activities.
 

Reporting to:       Centre Manager

                              Trustees

Responsible for:   Volunteers

Hours:                   10 hours per week

Salary:                   £22,126 pro-rata (actual £5,980, £11.50 per hour)
Based:                   Glusburn Community & Arts Centre
Contract:               Permanent

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Job Description

Key duties and purposes:

To lead on volunteer recruitment and ongoing development
To support the Centre Manager in the smooth day to day running of the building and its user groups
To assist in the delivery of events together with the Centre Manager, Trustees and Volunteers
To deputise for the Centre Manager in their absence

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Role details, including but not limited to:
Volunteers

• Organise the recruitment, training, and ongoing development of volunteers

• Provide excellent and appropriate communication, support and information to volunteers, through the development of appropriate policies and procedures

• Ensure volunteering best practice is implemented, followed and maintained

• Keep accurate volunteer records and handle administration associated with volunteers, including producing rotas, in line with GCAC data protection policy and GDPR

• Promote the benefits and opportunities of volunteering with GCAC, through undertaking appropriate marketing, networking and development

• Together with the Centre Manager, create new volunteer opportunities

• Celebrate the work and achievements of the volunteers

Venue Operations

• Assist the Centre Manager in the day-to-day operation of the Centre, and to deputise in their absence

• Respond to customer enquiries by telephone, email and face-to-face

• Attend staff meetings and training sessions as required

• Assist with marketing activities

• Undertake Front of House duties at events on a rota basis

• Occasionally act as Front of House manager at events, after appropriate training

• Support the objectives of GCAC as a Community Anchor Organisation

• Be aware of community activities, needs and issues in the wider South Craven area

• Be an ambassador for the Centre

• Any other duties

Person Specification

To be amazing in this role, you will need the following attributes and experience…

Essential:

• Passionate about volunteering, ideally with experience of working with volunteers

• Enjoy working with others and enabling people to reach their potential and develop

• Great interpersonal skills, with a friendly, welcoming approach and ability to relate well to a diverse range of people

• A flexible and non-judgemental approach to people and work

• An understanding of issues around Equality, Diversity and Inclusivity

• Strong organisational, administrative and time-management skills

• Sound verbal and written communication skills

• The ability to work independently in a self-directed manner, whilst being an enthusiastic team player

• Good IT skills (Microsoft Office and Google Workspace, especially Gmail, Calendar, Docs and Drive)

• The ability to maintain accurate records

Desirable:

• Knowledge of, or qualifications relevant to, the non-profit, voluntary or arts sectors

• Experience of working in a community or arts-led environment

• Experience of delivering training

• Experience of delivering great customer service

• Knowledge of the local area (South Craven)

• Knowledge of GDPR, and policy and good practice in volunteering

• Knowledge of cloud-based applications including Ticketsource, Square, Canva, Mailchimp, Wix

• Knowledge of using Social Media for business
   

Place of work and pattern of working hours

• The role is based at our Glusburn centre

• The pattern of working hours will be agreed with the successful candidate, but it is anticipated that they will normally be worked over three days Monday - Friday

• This post requires some evening and weekend working

• This post requires some flexibility, as some volunteer's interviews and training may need to be conducted outside regular working hours

 

To apply, please send your CV, cover letter, and anything else relevant that tells us more about you, to:
Debby Richardson
Centre Manager
Glusburn Community & Arts Centre

Colne Road
Glusburn
BD20 8FQ
Or by email to debby@gicac.org.uk